Digital transformation consultant & user researcher

About Me

What I do

User Research

Organising and carrying out user and customer research to identify problems with your products and services and discover new opportunities to grow your business. Everything from user testing to ethnographic field studies using design thinking methods.

Service Design

Mapping out existing services, defining new ones and designing the interactions between humans and machines that are at the core of your service delivery. Service blueprinting through to prototyping services and preparing for delivery.

UX Design

User-centred design for digital products and touch points. Delivering on strategic planning, discovery and the architecting of digital interaction design.

Other Skills

  • Design strategy
  • Workshop facilitation
  • Interaction design
  • Prototype design and development
  • Information design
  • Mentoring

Training & Workshops

Teaching & Mentorship

I am a guest lecturer at Universities; preparing students for the industry, and give private one-to-one mentorship as a member of UXPA Mentoring Programme.

More Info