Digital Consultant & User Experience Designer

About Me

What I do

Away From The Keyboard

Understanding your goals, what your customers really need, and the problems they face will guarantee you will be providing them with a better service, and you cannot do that staring at your computer. In 2016 I founded We Are AFK, a consultancy to help businesses reach their goals by using creative, collaborative workshop exercises.

Service Design

User Centred Design isn't just about an interface, it includes the planning, organisation and design of people, systems, and infrastructure behind it. I have years of experience in network systems design and software integration. I can research, and source the things you need to provide your service that will improve the experience of your staff and the interaction between your service and customers.

User Experience

By applying user centred design to your products and services I can help you to give your customers a great user experience. I use lean, and agile methods to understand the business need, validate the purpose and strategy to meet those needs and then use a series of sprints to define the problems, create a hypothesis to test and get it in front of your customers as quickly as possible so we can learn about its effects.

Other Skills

  • UX Design
  • Service Design
  • Digital Strategy
  • Information Architecture
  • Customer Surveys
  • Heuristic Analysis
  • Prototyping
  • Conversion Rate Optimisation
  • Content Strategy
  • Workshop Facilitation
  • Stakeholder Engagement
  • User Research
  • Expert Evaluation
  • Design Sprints
  • Technical Solutions Architecture
  • User Journeys
  • Experience Mapping
  • Persona Development
  • Empathy Mapping
Portfolio

Training & Workshops

Teaching & Mentorship

I am a guest lecturer at Universities; preparing students for the industry, and give private one-to-one mentorship as a member of UXPA Mentoring Programme.

More Info